Working with us
99% in time and first-time-right. Guaranteed, secure and certified CSR compliant
SLAs
Service level agreement
Guaranteed turnaround times and first-time-right ratio for consistent, reliable quality.
CSR
CSR certified
Certified corporate social responsibility compliance and licensed software at multiple editing studio locations.
Security
Data & transfer
Secure data transfer and hosting ensured by strict data security policy and fully certified partners
On-time & on-spec
Guaranteed turnaround times and first-time-right ratio
Large volume clients benefit from the ‘On-time & on spec or on us’ promise. We guarantee turnaround times, which can be set on 24h, 12h or overnight. If you need it even faster, we can also deliver as fast as 2 hours. We offer an ‘Over the weekend’ turnaround for less urgent volumes at discounted rates.
On-time & on-spec
Guaranteed turnaround times and first-time-right ratio
Large volume clients benefit from the ‘On-time & on spec or on us’ promise. We guarantee turnaround times, which can be set on 24h, 12h or overnight. If you need it even faster, we can also deliver as fast as 2 hours. We offer an ‘Over the weekend’ turnaround for less urgent volumes at discounted rates.
No time to waste
Corrections back within 3 hours
With a 99% first-time-right ratio, turnaround times can be guaranteed. For the remaining 1%, the efficient Review tool embedded in Stream can be used to add rejection reasons quickly. Rejected images are processed with priority and will be delivered back within 3 hours for large volume clients.
No time to waste
Corrections back within 3 hours
With a 99% first-time-right ratio, turnaround times can be guaranteed. For the remaining 1%, the efficient Review tool embedded in Stream can be used to add rejection reasons quickly. Rejected images are processed with priority and will be delivered back within 3 hours for large volume clients.
CSR
Certified CSR compliance and licensed software at multiple editing studio locations
Bright River is fully committed to corporate social responsibility and compliance with the ETI Base Code as defined by The Ethical Trading Initiative (ETI). The ETI is a leading alliance of companies, trade unions, and NGOs that promote respect for workers’ rights around the globe. Our compliance with the ETI Base Code is regularly audited on-site and certified annually by Peterson-Control Union. Furthermore, our locations work with licensed software only, preventing many risks for our clients.
CSR
Certified CSR compliance and licensed software at multiple editing studio locations
Bright River is fully committed to corporate social responsibility and compliance with the ETI Base Code as defined by The Ethical Trading Initiative (ETI). The ETI is a leading alliance of companies, trade unions, and NGOs that promote respect for workers’ rights around the globe. Our compliance with the ETI Base Code is regularly audited on-site and certified annually by Peterson-Control Union. Furthermore, our locations work with licensed software only, preventing many risks for our clients.
Making a difference
Impacting local communities
We aim to make a positive contribution to the local communities we are active in. Not just by providing steady, well-paid jobs with benefits we are accustomed to in the West but also by supporting local initiatives like the Bright Stars School, which have a direct impact on the communities of our people in Asia.
Making a difference
Impacting local communities
We aim to make a positive contribution to the local communities we are active in. Not just by providing steady, well-paid jobs with benefits we are accustomed to in the West but also by supporting local initiatives like the Bright Stars School, which have a direct impact on the communities of our people in Asia.
Strict data security policy & protocols
Application & data storage
All data is stored on secure servers and the Production environment protected via Firewall Clusters. We perform weekly and monthly security checks.
Data transfer
Both external and internal data transfers are done through (S)FTP or HTTPS. We use two separate data center internet providers for redundancy.
Maintenance
Server maintenance is conducted at regular intervals before EU and USA working hours and the system is monitored 24 hours, seven days a week.
Physical security
All servers have RAID6 disks and secure data back-ups in another data center. Both locations are closed and compartmented facilities, with restricted access to company employees only.
Passwords
Client accounts are encrypted using MD-5 Encryption. Critical applications are protected by IP restrictions or VPN.
HR security
User access to corporate IT systems, networks, applications and information is controlled in accordance with access requirements specified by the relevant Information Asset Owners.
Data & hosting
Certified data and hosting partners for secure data transfer & hosting
Our server infrastructure is located in data centers that have ISO 27001 Data security certification. Furthermore, they run on sustainable energy.
Visit: https://sustainability.equinix.com/ and https://www.equinix.com/data-centers/design/green-data-centers/ for more information.
Our Datacenter partner has been awarded the EU Code of Conduct for Energy Efficiency and is ISO 50001 certified (energy management), ensuring deployments are more energy efficient.
Data & hosting
Certified data and hosting partners for secure data transfer & hosting
Our server infrastructure is located in data centers that have ISO 27001 Data security certification. Furthermore, they run on sustainable energy.
Visit: https://sustainability.equinix.com/ and https://www.equinix.com/data-centers/design/green-data-centers/ for more information.
Our Datacenter partner has been awarded the EU Code of Conduct for Energy Efficiency and is ISO 50001 certified (energy management), ensuring deployments are more energy efficient.
How can we help?
We help you create high-performing visual content.
We help retailers create high-performing visual content for e-commerce, and we would love to hear how we can help you do the same. Let’s discuss how we can help – it’s what we do 24/7.
